Job Listing

Position: Document Delivery Manager
Position Starts:9/16/2021 Listing Closes: 11/15/2021 Listing Submitted: 9/16/2021
Position Description: A wide range of student- and faculty-centered services are the cornerstone of the Libraries’ integral role in the University of North Texas community. As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals. We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas. The Access Services Department promotes and provides access to the collections of the UNT Libraries. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.

The University of North Texas is a student-centered public research university with nearly 40,000 students. A Carnegie-ranked Tier One public research university, UNT is one of the nation’s most diverse universities. UNT has been designated as both a Minority Serving Institution and Hispanic Serving Institution and stands committed to equity, diversity, and inclusion in its pursuit of academic excellence. We are big and bold | All About UNT

With 7.5 million people and two international airports, DFW is the fourth-largest metro area in the United States. DFW is racially, ethnically, religiously, and culturally rich and maintains a long-standing commitment to the arts exemplified by local attractions such as the Dallas Arts District and the Fort Worth Cultural District. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences. The university also has a generous benefits, leave and perks package.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. Want to know more about why you should consider coming to Denton? Check out Discover Denton.

The Document Delivery Manager manages the Document Delivery and Distance Learning services, which provide online and physical delivery of library material to students and faculty on and off-campus. The position responsibilities include processing requests for library material, training full-time staff, and student assistants in delivery procedures and scanning processes, and communicating with staff and patrons to fill requests and resolve issues. The person in this position creates and manages workflows and projects related to managed services. This position requires in-depth knowledge of interlibrary loan system (ILLiad), integrated library system (Sierra), electronic databases, and copyright guidelines.
Institution: University of North Texas
Type of Library: Academic
City: Denton, Texas
Annual Salary: Commensurate with experience
Salary Comment:
Telephone: Fax: 
Email Address: rachel.mcmullen@unt.edu
Website Address:
Required Education: Bachelor’s Degree
Required Experience: Minimum Qualifications:
Bachelor’s Degree and one year of progressively responsible library experience; or any equivalent combination of education, training, and experience.

Preferred Qualifications:
Experience working in a public service setting in a library
Extensive customer service experience
Excellent organizational skills
Ability to handle difficult patron situations
Problem solving skills
Ability to multi-task in a fast-paced office environment
Experience using Sierra
Experience using ILLiad

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills. We strongly encourage those who are passionate about fostering diverse inclusive and equitable libraries to apply.

We welcome applications from all qualified individuals, especially people of color, women, people with disabilities, veterans and LGBTQ+ individuals.
Contact: Rachel McMullen
Send Resume to: To apply for this posting, please visit https://jobs.untsystem.edu/postings/50070
Special Instructions:
An Equal Opportunity/Affirmative Action Employer